Quality Assurance Policy
Last updated: 12/01/2025
At Diald, we are committed to delivering accurate, defensible, and decision-ready intelligence for the commercial real estate industry. Our quality standards reflect the expectations of the brokers, lenders, investors, and developers who rely on our platform for underwriting, market evaluation, and investment decision-making.
This Quality Assurance Policy outlines the guarantees, processes, and responsibilities that guide how we maintain accuracy and how customers can request refinements or corrections.
1. Our Commitment to Accuracy
Diald produces market, submarket, and property-level intelligence using proprietary AI models developed specifically for CRE analysis.
Our goal is simple:
We guarantee the accuracy and integrity of every Diald Memo, and we stand behind the insights we deliver.
If any part of a report appears incomplete, unclear, or inconsistent with publicly available information, we will refine and re-run the memo at no additional cost.
2. What “Accuracy” Means in Diald Reports
“Accuracy” in the context of AI-generated CRE reports refers to:
Correct interpretation of available market and submarket signals
Reliable synthesis of street-level and TTM qualitative indicators
Logical, defensible explanations of risks and opportunities
Consistent, non-contradictory narrative through the full memo
Correct categorization of property type, use, and location context
Use of relevant, credible public information sources
Because Diald is not a valuation product and does not generate legal or financial underwriting opinions, our accuracy standards focus on the clarity, consistency, and contextual correctness of qualitative insights.
3. What Our Guarantee Covers
Diald will re-run and refine a memo at no cost if:
You believe a section contains factual inconsistencies
A risk or opportunity is misinterpreted
A market, submarket, or neighborhood insight appears incorrect
A comp summary conflicts with commonly known local trends
Narrative logic appears contradictory or unclear
In short:
If the memo does not meet the standards your team requires, we will fix it.
4. What Our Guarantee Does Not Cover
The guarantee does not apply in the following cases:
Attempts to use Diald as an appraisal or valuation tool
Requests for custom legal, engineering, or feasibility advice
Inaccuracies driven by incorrect property addresses or inputs entered by the user
Situations where new market events occur after the memo was created
Opinions or subjective judgments outside the scope of market intelligence
Diald provides qualitative and contextual analysis—not financial or legal certification.
5. How to Request a Free Refinement
If you believe your memo requires correction or refinement, you can request a re-run via one of the following ways:
Via Email
Send a message to: help@diald.ai
Include:
Your name
Property address (in the subject line)
A brief description of the issue
Via the Platform
Use the “Contact Us” tab on our website.
Provide a short explanation and our team will start the re-run.
We typically respond within 24 hours and re-run the memo within 1–6 hours, depending on volume.
6. Our Internal Review Process
When a refinement request is submitted:
We review the original memoTo understand which part appears inaccurate or unclear.
We validate the underlying signals and inputsEnsuring the correct market, submarket, and property attributes were processed.
We re-run the memo using our enhanced accuracy pipelineThe refined output receives a second layer of verification.
We return the revised memo with a short summary of changesSo your team understands what was updated.
This double-pass process reflects the standard expected in CRE underwriting environments.
7. No-Risk, Professional-Grade Intelligence
Our Quality Assurance Policy is part of our commitment to raising the standards of how market intelligence is produced in the CRE industry.
With Diald, you can rely on:
Clear explanations
Defensible analysis
Reliable qualitative insights
Fast, accurate memo generation
Guaranteed refinements when needed
Your decisions deserve complete confidence—and we stand behind every report.
8. Contact Us
If you have questions about this policy or would like assistance: help@diald.ai